Fraud Warning & Disclaimer

Jewellery is of high intrinsic value, and unfortunately, fraudsters may attempt deceptive practices. At Multi Star Jewellers, our priority is your safety, trust, and peace of mind. This Fraud Warning & Disclaimer helps you recognize, avoid, and report fraudulent activities associated with our brand or impersonators.

Why We Issue This Notice

Jewellery scams often involve fake websites, impersonation, counterfeit products, phishing emails, or advance-fee frauds. Criminals may use names similar to ours, similar domain names, social media pages, or clone our content to mislead you. We want you to be protected, informed, and confident when interacting with Multi Star Jewellers.

What You Should Watch For

1. Fake or spoof websites: Scammers may create websites that appear like ours but with slight variations in spelling, domain, or suspicious layout. Always verify the domain and SSL certificate before entering sensitive information.
2. Unsolicited communications: Beware of unsolicited calls, messages, or social media profiles claiming to represent us, requesting payment in unusual methods (e.g. crypto, gift cards) or claiming exclusive deals not on our official site.
3. Advance-fee scams: Offers telling you to pay now for goods before seeing a product or asking for security deposits may be fraudulent.
4. Too-good-to-be-true prices: Extremely discounted jewellery significantly below market without any credible explanation is suspicious and may be counterfeit or a bait-and-switch.
5. Fake social media pages: Always check for verified accounts, consistent branding, and posted content that links back to our official site.
6. Payment outside secure channels: Legitimate orders are processed via our official checkout and payment gateways. Do not pay via random bank transfers, peer-to-peer platforms, or unknown merchants unless explicitly specified by us.

What We Do

We maintain official domain(s) with SSL security, use trusted payment gateways, and never ask for payments via unconventional methods. We encourage validation of offers and provide official contact channels for verification. We monitor and act on impersonation, taking down fraudulent pages and reporting to authorities where possible.

Your Responsibilities & Best Practices

Confirm the website domain and ensure it shows a secure lock (https) before placing orders. Reach out to us via official email or phone if you doubt an offer. Do not share your sensitive information (passwords, OTPs, card details) via phone or unsolicited requests. Report suspicious communication or scams to us immediately.

Disclaimer of Liability

We disclaim all liability for losses resulting from fraudulent activities or impersonators. If you engage with a third party not officially affiliated with us, we are not responsible. We strive to prevent fraud but cannot guarantee all attempts are avoidable.

What to Do If You Suspect Fraud

Immediately cease communication with the suspected party. Do not transfer funds or disclose further personal or financial details. Send us a screenshot, email thread, or proof at fraud@multistarjewellers.com. If funds were transferred, file a complaint with local law enforcement and with your bank or payment provider.

Always verify that you are on our official website before placing an order. All legitimate promotions will be announced on our official channels. If in doubt, contact us first.