At Multi Star Jewellers, our customers’ satisfaction is at the heart of everything we do. Because jewellery is precious and personal, we understand that sometimes you may wish to return or exchange an item. Our 30‑Day Returns Policy is designed to give you peace of mind, knowing that if something isn’t quite right, you have a clear, fair path to resolution.
Scope & Eligibility
This policy applies to all purchases made through www.multistarjewellers.com, including full-price and promotional items, unless explicitly excluded in a product listing. You have 30 calendar days from the date of delivery to initiate a return or exchange. To be eligible, items must be in original condition — unused, unworn, undamaged, with all tags and original packaging intact (including boxes, pouches, certificates, etc.). Custom or personalized jewellery (e.g. engraved pieces, custom designs, or made-to-order items) may be non-returnable or subject to special conditions — please refer to the individual product listing or contact us in advance. Beware that the return window is strictly enforced. If we receive a return request after the 30-day period, we reserve the right to refuse the return or charge a restocking fee.
Sale items & Discounts: Items purchased with special discounts, flash sales, or promotional pricing may be non-returnable or may only be eligible for store credit, at our discretion. Unless otherwise stated, these items carry the same 30-day return eligibility.
Custom Orders: As noted earlier, engraved, monogrammed, or custom-design items may not be eligible for return—unless there’s a defect or error on our part.
Damage in Transit / Defects: If the item arrives damaged or is defective, please notify us within 48 hours of delivery, with clear photos. In this case, we’ll arrange for a return and replacement or full refund, including shipping costs.
Restocking Fee: In rare situations where an item shows signs of wear or is missing parts, we may deduct a restocking fee from the refund or refuse the return entirely.
We believe in building trust with our customers — and allowing a return window offers you confidence in buying precious jewellery online. Jewels are a highly personal choice. Allowing returns or exchanges makes it easier for you to find the perfect piece that truly resonates. We take responsibility for our quality. If an item fails to meet your expectations, we want to make it right.
If you have any questions or uncertainties about return eligibility, please don’t hesitate to reach out. Our support team is here to assist every step of the way.